Privacy Policy

DEFINITIONS

1. IP address: a unique number assigned to each computer connected to the Internet, known as an Internet Protocol (IP) address. Because these numbers are usually assigned by country blocks, an IP address can often be used to identify the country where your computer is connected to the Internet.
2. Personal Data: any information relating to an individual, a data subject whose identity is known or can be directly or indirectly established by means of personal data, one or more personal, physical, physiological, psychological, economic, cultural or signs of a social nature.
3. Privacy Policy: this document, which sets out the basic rules for the collection, storage, processing and storage of personal data and other relevant information through the Website.
4. Cookie: is a small file that is sent to the device when any person visits the Website;
5. Account: a link to MISOKO.EU on the relevant website;
6. You: any person (both a natural person and a legal entity) who has not registered with the Website and who uses the Website.
7. Browser: is a program for displaying web pages (webpages) on the web or personal computer.
8. Law: the Law on the Legal Protection of Personal Data of the Republic of Lithuania;
9. Partners: are considered such legal entities with which MISOKO.EU cooperates in providing Services on the Website.
10. Recipient of personal data: a legal or natural person to whom personal data is provided, including Partners.
11. Services: refers to the services offered on the Site, such as the sale and delivery of animal goods to customers and other animal-related services, may be constantly updated, supplemented or changed on the Site, and the term Services will always cover all such services. Specified on the Website.
12. User: any person registered on the Website (both a natural person and a legal entity).
13. Website: online pet store MISOKO.EU, which is available at https://www.misoko.eu/.
14. Website Administrator: a person responsible for the administration of the Website.

GENERAL PROVISIONS

1. The Privacy Policy of the Website provides for the basic rules for the collection, storage and processing of Personal Data and other information relevant to a person when the User and / or Browser uses the Website and orders the Services provided on the Website.
2. The Privacy Policy is intended to protect and protect the Personal and other data of the User and / or Browser of the Website from unauthorized use.
3. Both User and Browser are deemed to be aware of this Privacy Policy when they receive it by e-mail when registering on the Website or subscribing to the relevant Services. You may access this Site Document at any time on the Site, and you may download and print it from the Site itself. Users and Browsers will always be notified of any future changes and / or additions to the Privacy Policy both on the Website and by e-mail when they subscribe to the Services and / or register on the Website for the first time after such changes.
4. This Privacy Policy applies in all cases where MISOKO.EU receives Personal Data due to the User and / or Browser ordering and / or acquiring Services through the Website. Users and / or Browser should note that when they subscribe to the Services provided by MISOKO.EU Partners, the protection of their Personal Data may be subject to additional Affiliate Privacy Policies for which MISOKO.EU is not responsible. MISOKO.EU would also like to point out that the Website contains links to the websites of other persons, companies or organizations and that MISOKO.EU is not responsible for the content of such websites and / or the methods used to ensure their privacy policy. before providing any information about himself, the User and / or the Browser should read the rules, privacy policy and other documents of the respective website.

COLLECTION OF INFORMATION

Personal Data

We collect information you provide directly to us. For example, we collect information when you create an account, fill out a form, participate in a survey, review, contest or promotion, make a purchase, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, credit card and other payment information, age, location, your pet’s information (name, breed, date of birth, gender, etc.) and any other information you choose to provide. This applies to Website visitors on all of our domains and subdomains and those who are visiting, viewing, or making a purchase on our Website and also those who have clicked an outside link or advertisement on a third-party site or platform, like Facebook.com or Google.

Other Data

When you access or use our Services or transact business with us, we automatically collect information about you, including:

1. Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and date and location of the transaction.
2. Log Information: We collect information related to your access to and use of the Services, including the type of browser you use, app version, access times, pages viewed, your IP address, site interaction data, and the page you visited before navigating to our Services.
3. Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
4. Location Information: We may derive the approximate location of your device from your IP address. In accordance with your device permissions, we may also collect information about the precise location of your device. You have the ability to stop the collection of precise location information at any time.

Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use different technologies to collect information, including cookies and web beacons and other tracking mechanisms. Cookies are small data files stored on your hard drive or in your device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and help us understand usage and campaign effectiveness.

We may also obtain information about you from other sources. For example, we may collect information about you from third parties, such as mailing list providers, data enhancement sources and publicly available sources, including information you submit in a public forum (e.g., a blog, chat room, or social media). Additionally, if you create or log into your account through a social media site, we may have access to certain information from that site, such as your name, account information, and friends lists, in accordance with the authorization procedures determined by such social media site.

PURPOSES OF USING PERSONAL DATA

1. MISOKO.EU uses Personal Data for the following purposes:

1.1. Sites for ordering the Services. In order to order the Services offered on the Website, the User and / or the Browser must provide Personal Data to the extent necessary to order a specific Service. Perform services on behalf of us or a service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, or conducting analytic services;

2.2. For the purposes of the efficient provision of the Animal Services offered on the Site. MISOKO.EU takes care that the Services offered on the Website and their ordering are efficient, as well as to prevent identity theft. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and protect the rights and property of MISOKO.EU and others;

3.3. In order to ensure continuous improvement and development of the Website Services and to provide the User and / or Browser with the best possible Service Offers, MISOKO.EU has the right to use Personal Data for marketing purposes when the User and / or Browser expresses their consent (eg, tick the appropriate box when subscribing to the newsletter, etc.). Conduct audits related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;

2. For direct marketing purposes, MISOKO.EU collects the following personal data: e-mail. Consent to the use of Personal Data for marketing purposes is expressed by ticking the appropriate box. Personalize your online experience and the advertisements you see when you use the Services or third-party platforms based on your preferences, interests, and browsing and purchasing behavior.
3. All personal data collected for direct marketing and other purposes shall comply with the provisions of the Law and the General Requirements.
4. The User and / or the Browser may revoke this consent at any time by sending an e-mail to the Website Administrator. Send you technical notices, updates, security alerts, and support and administrative messages and to respond to your comments, questions, and customer service requests. Carry out any other purpose described to you at the time the information was collected.
5. The Site Administrator may use the IP addresses of Users and / or Browsers to administer the Site and diagnose possible malfunctions.
6. Communicate with you about products, services, and events offered by MISOKO.EU and others, and provide news and information we think will be of interest to you.

INFORMATION SHARING

We may share information as follows:

1. With vendors, service providers, and consultants that perform services for us, including e-mail and mobile marketing, analytics, web hosting, call center services, payment processing, coupon delivery, and data enhancement.
2. With entities who may provide financing for your purchase.
3. With the public, if you post information online and elect to make it available to the public, such as by writing a product review on our website;
4. In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
5. If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of MISOKO.EU or others.
6. In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
7. Between and among MISOKO.EU and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
8. With your consent or at your direction.
9. We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Third-party content

The Website has functionality that allows certain kinds of interactions between the Website and third-party content, web sites, applications, platform, code ((e.g., plug-ins, application programming interfaces, and software development kits (“SDKs”)), and Tracking Technologies (collectively, “Third-Party Services”).

Third-Party Services may use their own cookies, web beacons, and other Tracking Technologies to independently, collect information about you, including Third-Party Services to which you are directed from the Website, including where you click a link and leave the Website entirely. There are certain websites and other Third-Party Services to which we may link from the Website, which are third party websites using our name under license but with their own terms and policies, except where we have explicitly linked to this Privacy Policy.

We are not responsible for the data collection and privacy practices employed by, on or through any Third-Party Services, including where may be tracking you with their own Tracking Technologies across multiple sites and may be sharing the results of that tracking with us and/or others. These other sites can choose to associate their Tracking Technologies with you, independently collect your Personal Information and other data about you, and may or may not have their own published privacy policies.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information.

This information may be used by MISOKO.EU and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.

DATA SECURITY

1. MISOKO.EU ensures that the Personal Data provided by the User and / or the Browser on the Website is protected from any illegal actions: illegal alteration, disclosure or destruction of Personal Data, identity theft, fraud and the level of protection of Personal Data complies with the legal acts of the Republic of Lithuania. We store the information we collect about you and your pet(s) for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.
2. We maintain administrative, technical and physical safeguards to protect your personal information. However, no e-commerce solution or website is completely secure. You are also responsible for taking reasonable steps to protect your personal information, such as using strong passwords and using different passwords across your online accounts. We will never request your password or credit card information through email.

CORRECTION, ADDITION AND DELETION OF PERSONAL DATA

1. The User and / or the Browser grants MISOKO.EU the right to collect, manage, process and store the User’s and / or Browser’s Personal Data to the extent and for the purposes set out in the Privacy Policy and other documents on the Website. The User and / or the Browser has the right to revoke his / her permission MISOKO.EU to collect, manage and process his Personal Data at any time, demand to stop collecting, processing and managing his Personal Data, delete Personal Data and delete his profile. Consent to collect, manage and process User and / or Browser Personal Data is valid only in advance. Upon receipt of such notice from the User and / or the Browser, MISOKO.EU shall immediately suspend the processing of that Personal Data, but this does not mean that MISOKO.EU must delete / destroy the Personal Data if it has grounds to store it.
2. The User and / or the Browser has the right to access their Personal Data. In order to find out what personal data MISOKO.EU has collected and from what sources, for what purposes they are processed, to which recipients they have been provided and provided, the User / Browser must contact MISOKO.EU in advance. to the email address provided in this Privacy Policy. MISOKO.EU exercises the User’s and / or Browser’s right to access the processed personal data within 30 calendar days from the receipt of the User’s and / or Browser’s request.
3. If the User and / or the Browser, having become acquainted with his / her Personal Data, determines that the Personal Data is incorrect, incomplete or inaccurate, he / she has the right to contact MISOKO.EU by requesting correction of incorrect, incomplete, inaccurate Personal Data and / or suspend the processing of such Personal Data. Personal data is corrected and deleted or their processing is suspended according to the identity of the data subject and the documents confirming his / her Personal Data. MISOKO.EU exercises the right of the User and / or the Browser to suspend the processing of personal data (or to destroy personal data) within 5 working days from the receipt of the User’s and / or Browser’s request.
4. MISOKO.EU retains personal data for 5 (five) years from the date of its submission, unless a different retention period is provided for in this Privacy Policy.
5. The User and / or the Browser agrees in advance that MISOKO.EU has the right to keep his / her data until the investigation of the responsible authorities is completed, if his / her data has been used for illegal activity or identity theft or other violation an investigation is carried out by the relevant law enforcement authorities if MISOKO.EU has received complaints related to the respective User and / or Browser, or if MISOKO.EU has noticed violations of the Privacy Policy and / or the rules on the Website by the respective User and / or Browser or for other legitimate purposes to store Personal Data.
6. In exercising the above rights, the User and / or the Browser may contact MISOKO.EU by e-mail.